Refund policy
Naturique.pk
At Naturique.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
We offer returns or exchanges within 7–10 working days from the date of delivery.
To be eligible for a return or exchange:
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The product must be unused and unopened
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The product must be in its original packaging
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The item must not be damaged
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Proof of purchase (order number or receipt) is required
Products that have been used, opened, or damaged will not be eligible for return or exchange.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Used personal care products
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Opened hair or skin care items
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Products damaged due to misuse
Refund Process
Once we receive and inspect your returned item:
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You will be notified regarding approval or rejection of your refund.
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If approved, your refund will be processed within a few working days.
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Refunds will be issued via the original payment method (or bank transfer in case of Cash on Delivery orders).
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear pictures of the product and packaging. We will arrange a replacement accordingly.
Contact Us
For return or exchange requests, please contact us at:
📧 naturique01@gmail.com
📞 +92 339 0141339
Our support team will guide you through the return process.
